“Though to its credit the Max app is much faster as it crashes more quickly than ever before,” Marc Istook, a morning news anchor at WFAA in Dallas, tweeted. Another user tweeted that on Roku, they were able to watch a show but that the Max service froze if they skipped the recap. Like most major retailers, Amazon prefers that you use one of its automated. Some subscribers said they attempted to log in to Max.com - only to remain stuck on the screen after clicking on the “Start Streaming” button. Amazon's customer service phone number is 1-88, and that number is live 24 hours a day, seven days a week. SEE ALSO: What’s New in Max: 10 Key Changes as HBO Max Relaunches With Discovery Content, Enhanced Features
ET, which is comparatively low for a major service. Discovery CTO Avi Saxena told Variety in an interview Monday.Īccording to outage-monitoring service Downdetector, user problem reports about Max were above a normal range on Tuesday morning (compared with HBO Max’s historical average) but were still relatively small: At their peak, there were 447 user outage reports to the site at 9:06 a.m. “The entire team is on standby,” Warner Bros. Discovery is actively monitoring customer reports of technical problems from “war rooms” in multiple locations including in Bellevue, Wash., New York and London.
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SEE ALSO: Max Launch: All the TV Shows, Movies Coming to Expanded Streaming Serviceįor the Max launch, Warner Bros. “We can share that only minor ones have emerged and were quickly remedied.” Discovery spokesperson said in a statement to Variety.
“You must always anticipate issues on a tech rollout of this scale,” a Warner Bros.
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